Refund Policy

Last Updated: 23 April 2026

Spellaro aims to deliver high-quality creative and design services. This Refund Policy outlines the conditions under which refunds may be issued and how they are processed.

1. General Refund Policy

Due to the nature of digital, creative, and design services, refunds are only provided under specific conditions mentioned below.

2. Eligible Refund Situations

A refund may be approved if:

No work has started on the project
Cancellation is requested within 24 hours of payment
A duplicate payment or technical billing error has occurred
A refund is approved through mutual agreement

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

Work has already started on the project
Initial concepts, drafts, or design work have been delivered
Delays are caused by the client (content, approvals, access, etc.)
Expectations differ from the agreed scope of work
Design preferences are subjective after revisions are provided
Third-party costs have been incurred (domains, hosting, tools, fonts, stock assets, etc.)

4. Partial Refunds

Partial refunds may be considered only when:

Only a portion of the project work has been completed
The project is discontinued by mutual agreement

The refund amount will be calculated based on completed work, time invested, and resources used.

5. Project Inactivity Policy

Projects that remain inactive due to no response from the client for more than 30 days will be considered closed.

No refunds will be issued in such cases.

6. Refund Processing Time

Approved refunds will be processed within 7–14 business days from the date of approval.

7. How to Request a Refund

To request a refund, please email us at hello@spellaro.com
with the following details:

Full Name
Project Details
Transaction ID / Payment Proof
Reason for Refund

Our team will review your request and respond within 2–5 working days.

8. Policy Updates

Spellaro reserves the right to update this Refund Policy at any time.

Any changes will be reflected on this page with an updated “Last Updated” date.